We are committed to being very aggressive in our attitude towards quality and customer service, primarily since we want to be ranked as the "best" in our business. Quality is not just another goal, it is our basic strategy for survival and future growth.
Our customers demand and warrant a high quality product---it is our responsibility to give them what they want If we don't,. they'll find someone who can. If customer requirements are unclear, then it our job to seek out a better understanding of their requirements/specifications. If we fail at any time, then we must determine what went wrong and assure that it doesn't happen again.
It must be clearly understood that we'll not allow quality to take second place behind cost or schedule. All employees have the right to question their supervisor's decisions or actions if they feel that quality is being compromised.
Sr | Stage Of Product Recognition | Verification Parameter | Acceptance Criteria | Other Reference Document |
---|---|---|---|---|
1 | Understanding Customer Requirements | Technical & Commercial Feasibility to Fulfill Requirements | Requirements Understood & are Feasible | Customer Enquiries/ P.O |
2 | Purchasing | Purchasing as per Specifications & Delivery Schedule | Specifications Clarified to Supplier; Delivery Schedule Informed | Purchase Specifications / Test Reports |
3 | Receiving Inspection | Material /Product Received | Material /Product Acceptable as per Specifications | Inspection Plan/Test reports |
4 | Manufacturing / Assembly & IN-Process Inspection | Products Manufactured/ processed As Per Required Specifications | Products Acceptable as per Specifications | Inspection Plan |
4 | Final Inspection | Product Dimensions / Functional Aspects | Product Acceptable As Customer Drawing Requirements/ Deviations | Inspection Plan/Reports |
5 | Packing & Dispatch | Product Has Passed All Above Stages & is Acceptable | Timely Delivery/Dispatch | Dispatch Schedule/Invoices |